Customer Service Advisor - 12 Month Fix Term Contract

Every digital leap forward we make is fulled by all kinds of can-do.  Finance, legal and HR.  Operations, customer services and marketing.  Experts who keep our pencils sharp and rockets firing.  Bright, passionate people full of ideas.  We encourage them all, as we power a vibrant digital future together.

Department
Operations
Salary
up to £25K
Location
Oxford
Type of Hire
Fixed Term Contract
Ref No
450

What does a Customer Service Advisor do?

Our Customer Service Advisors are people who give-it-their all, passionate about our customers and knowing that you make a real difference at Nominet.   You’re here to ensure that when it comes to customer service, we’re second to none.

What we ask of a Customer Service Advisors

There are things we ask of everyone who works with us, and some that are specific to each role.  Here’s what we need from our Customer Service Advisors. 

Super Connectors
You love communicating and listening, explaining and diving into discussions.  Making the most of your knowledge to help ensure our customers get the right answers first time. 


Give-It-Your-All
Have a real can-do attitude to problem solving. Be creative and committed to keep improving. Think outside the box, do your homework, and make your advice count. 

Solution Spinners
Confidently handle whatever comes your way: Calls, webchats or emails.  Deal with the unknowns. Be a stickler for quality and service, own your piece of the puzzle. 

Best Foot Forward
You’re here to be a success…at the highest level.  You too could be part of an award winning team.  Stand out, get recognised, love your job and the part it plays in ensuring Nominet delivers a vibrant digital future.

The skills and experience you will bring…

You will been known for your experience in Customer Service and how much you love helping people in a fast paced environment – ideally you will have done this in a call centre.

You relish working in all kinds of ways with all kinds of people, and build strong relationships with customers and colleagues alike.  Gladly juggling and multitasking across different strands of work with varying priorities.

Love communicating? – Great…sign up now if you have an engaging personality.  Can you write in a way that’s easy to understand and digest – Interpret all manner of information.

Do you know your way around webchat and email?  If not don’t worry we will make sure we unleash your potential with a dedicated training plan.