Keeping people secure – safeguarding their businesses, their reputations, their lives – takes intellect, insight and intuition. Honed to the nth degree. Tech tamers and cyber gurus who live in the future, strike at pace, and put themselves in the shoes of friend and foe – for how else can you kill a threat before it happens?
What does a Technical Author do?
Our Technical Authors are super-communicators, playing a pivotal role in bringing our technical content to life for our customers. As the subject matter champion for our cyber products they ensure that technical content is produced and delivered in a creative, engaging, and value driven way. They could also have the opportunity of developing content for online training or webinars. Our Cybersecurity division has ambitious growth plans and writing engaging content plays a key role in these plans.
The role could be based either in our Oxford or London offices; flexible and remote working also considered.
What we ask of a Technical Author
There are things we ask of everyone who works with us, and some that are specific to each role. Here’s what we need from our Technical Author.
Translate the inner workings of complex systems into well defined documentation with working code examples. Turning the technical into creative and engaging content to exceed customer expectations.
Develop guides for software applications, API documentation, instruction manuals, training guides, online help. Leading on the evaluation and advancement of our online documentation and reference code base. Owning the delivery of documentation that will help others through the development process.
Work well with others
Build collaborative, productive relationships with colleagues across different teams to deliver real value for customers. Analyse internal and customer feedback for new features to be implemented as past of the product roadmap.
The skills and experience you bring...
You have a technical background that meant you have a detailed understanding of software design principles and practices.
You write in a way that’s easy to understand and digest – to produce documentation that is well-structured and well-written. You communicate effectively with technical and non-technical colleagues, analysing and interpreting all manner of technical information.
You have a passion for delivering outstanding service to customers, always looking to add real value and exceeding expectations.
You have worked with AsciiDoc and the AsciiDoctor toolchain or have knowledge of other markup languages like HTML, markdown, XML. You have used collaboration tools such as Confluence, JIRA and you know your way around Git, as well as screen capture and screen recording tools e.g. Snagit, Camtasia